Returns Policy
We are unable to accept any tubes of BioMin which have been opened, ie the silver security foil has been broken.
How long do I have?
The returns window is 30 days from receipt of product.
Customer change of mind.
We understand customers change their mind, to keep our prices relatively low our margins are very tight and we can not offer free returns for change of mind. For a change of mind : we will refund the value of the purchase less the costs incurred by us to provide that purchase and return the product to our offices. Where possible we will use our buying power to reduce the cost of freight to the customer.
E.g A customer in Melbourne Purchases a 4 Pack of BioMin F and would like to return all items unopened. The refund will be the purchase price ($54 As at Apr 2024) less $9.25 for delivery to the customer and $7.00 return cost. Total Refund : $37.75 using the customers original payment methodology.
Incorrect Product Sent
We are only human, once in a while the incorrect product may be sent: LAZARK Medical will provide the customer with the correct stock and a return label at no charge.
Faulty Product
If the product is shown to be faulty : please email us at BioMinToothpaste@lazark.com.au and we will organise a refund / replacement / credit note.
How to return a product
Please email us you would like to return the unused tubes – email us at BioMinToothpaste@lazark.com.au. We will work with your to minimuse any costs incurred.